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Level 3

Critical Mission down of high level Infrastructure items.

  • Provide highly technical expertise and guidance in solving complex hardware/software engineering problems. 

  • Provides technical support of all phases of hardware/software design analysis, development, integration, and implementation.

  • Capable of determining appropriate use of technologies in solving engineering problems.

  • assigning tasks to other team members and following up

  • establish cost and schedule baselines then ensure program performs to the baseline using the newer system

  • review technical performance of multi-discipline team for accuracy and ensure it satisfies the requirements

  • prepare data deliverables  

  • set up and conduct meetings

  • maintain positive working relations with customer, subcontractors, and other vendors

  • ensure contract compliance and process changes if needed including proposal preparation and negotiations

  • prepare and present program review briefings

  • help with other tasks assigned by the management


Level 2

Root Cause analysis and prevention of repetitive incidences.  

  • assigning tasks to other team members and following up

  • set up and conduct meetings

  • work with contractors and subcontractors

  • provide skill level above and beyond Level 1 and to give a resource that a level 1 tech can go to


Level 1 


Computer Hardware Troubleshooting, PC Software Issues, Virus Removal, PC Tune-Ups, Data Recovery, and more. 

We repair all makes and models of laptops and desktops. We do recommend to double check your warranty status before having anyone do work on your machine. If you are not sure how to find out about your warranty, then give us a call and we will help, and at no charge. 

When we repair your desktop or laptop we will always let you know what happened and how to prevent it from happening again. We also always take the time to have you understand about preventative maintenance measures. (i.e. Backups, PC Tune-ups, AntiVirus, etc.) We want our customers to be educated and not have to pay for costly service calls. We definitely do things a bit different here. 

We are now offering flash drive recovery to our long list of services. Along with hard drive data recovery.

Businesses and residential users. Simple wireless router setups, WiFi extenders, repeaters, all the way to SonicWALL and many other Firewalls. There's a solution for just about any network issue, problem, or need.

We'll keep you covered, connected, and secured.

  • do NOT contact us with unsolicited services or offers

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